Our Team

The Leadership

  • Dan Harsh
    Dan Harsh
    President
  • Greg Harsh
    Greg Harsh
    Vice President
  • Valerie Harsh
    Valerie Harsh
    CFO
  • Jeff Harsh
    Jeff Harsh
    Vice President, Operations
  • Traci Whetzel
    Traci Whetzel
    Director, Sales and Marketing
  • James Wright
    James Wright
    Director, Business Unit
  • Bryan Holzinger
    Bryan Holzinger
    Director, Business Unit
  • Lauren Zak
    Lauren Zak
    Director, Business Unit
  • Jason Wisener
    Jason Wisener
    Director, Production
Dan Harsh
President

Aspirations

In addition to continually making Concept Services an organization that provides services that our customers feel have a positive impact on their business, I have an ongoing and life-long aspiration to be the husband and father my family deserves.

Core Expertise

  • Entrepreneurship
  • Business Ownership & Management
  • Operations Management
  • Professional Development Coaching
  • Solutions Based Selling & Implementation

Certifications

  • Walsh University

Dan Harsh started Concept Services in February of 2002 with the support of his wife, Val Harsh, in the basement of their family home. His attention to detail, creativity and “big picture” mindset gave him the qualities needed to lead this company from its inception and through the countless challenges it has faced. This hard-working mentality is what influenced Dan to identify our company’s core philosophy of “Concept, Process and Discipline,” rather than prescribe it. This philosophy unites, describes and inspires our employees on an ongoing basis as it is emulated by Dan daily. Since he began the company, Dan has used the decades of prior experience he gained in sales, operations management and business ownership as a solid foundation for the insight and leadership he brings as President of Concept Services.

In addition to his copious professional experience, Dan has applied the lessons gained from his faith and personal experiences as a husband and father to make a difference in the lives of his employees. Even today, Dan still makes time to meet with new employees during their first week and share with them the story of how Concept Services came to be. He holds himself to a strict open-door policy and invites each employee to feel welcome to come by and chat with him whenever they would like.

Greg Harsh
Vice President

Aspirations

I intend to continue to assist with the growth of our company for our employees and their families, while spending as much quality time with my wife and family.

Core Expertise

  • Sales & New Business Development
  • Entrepreneurship
  • Business Ownership & Management
  • Recruiting & Hiring
  • Contract Negotiation

Certifications

  • Kent State University

Greg Harsh joined his brother, Dan Harsh, shortly after the company started as a partner and equal owner of Concept Services. Greg has managed the sales and marketing of the company and has spent the majority of his time on the road meeting prospective and current customers to keep a steady flow of new business for our operation. As Vice President, Greg has used the sales experience he gained over two decades of working with capital equipment companies as a foundation and inspiration for how he has evangelized the benefit of Concept Services to our future clients. Greg’s belief and passion for our Concept, Process and Discipline has fueled his ability to market Concept Services to new customers and employees.

Today, Greg works with our team leaders to foster the future growth of new business and in the development of making Concept Services a place that attracts and retains quality individuals.

Valerie Harsh
CFO

Aspirations

In addition to assisting with our company’s growth and success through my involvement with finances, I look forward to the years ahead with my husband Dan, as we both continue to encourage our adult children and their families to grow strong, both spiritually and emotionally, in their lives.

Core Expertise

  • Financial Management & Control
  • QuickBooks
  • Company Payroll
  • Benefits
  • Taxes & Reporting
  • Accounts Payable & Receivable
  • Collections

Val started the company in February of 2002 with her husband, Dan Harsh, in the basement of their family home. She supported and shared Dan’s dream for Concept Services, and in the early years even spent time on the phones making cold calls for their customers. Since the beginning of Concept Services, she has handled the finances for the company and been an irreplaceable part of the company’s success and growth. Val has used the extensive experience she gained from her previous work in the banking/finance industry, where she balanced large amounts of cash and managed customers investment accounts, as a foundation for her involvement with Concept Services.

To this day, you will find Val visiting with new and existing employees on a personal level. She uses her time with each employee to get to know them, share her appreciation for the importance they bring as an asset for the company and provide them with an understanding of the company’s benefits.

Jeff Harsh
Vice President, Operations

Aspirations

I aspire to improve each day both personally and professionally as a man of integrity by continuing to learn more about business as a whole and how I may improve my impact on its operations in both value and scope.

Core Expertise

  • Operations Management
  • Salesforce.com Design & Implementation
  • CRM Migration
  • Process Design & Improvement
  • Account Management

Certifications

  • The University of Akron
  • Salesforce.com Certified Developer

Salesforce Developer

Jeff Harsh, Vice President of Operations, joined Concept Services as a BDM in 2011. Jeff gained experience in sales and recruiting/staffing before coming to Concept Services. During his time as a BDM and throughout his career at Concept Services, Jeff’s work ethic has been apparent as he has been the first to arrive and the last to leave since first joining the company. This work ethic and willingness to go the extra mile have been unmistakable as he has used these attributes as a means to success in the roles he has taken on beyond his tenure as a BDM. Jeff has since held the titles of Performance Manager, Account Manager, Operations Manager, Director of CRM, Director of Operations, and Business Unit Director which have led him to his current role as Vice President of Operations.

Jeff pioneered Concept Services’ partnership with Salesforce.com and our CRM division by working towards and achieving a Developer Certification. As a Certified Salesforce.com Developer, Jeff was able to develop the framework around our services for Salesforce.com implementations, support, training and more for our clients. He has also used the operational experience he gained from creating training programs and other activities in his previous roles to become Director of Operations and now VP of Operations, where he continues to support the overall needs of our organization and existing structure.

Today, Jeff splits his time across a multitude of responsibilities including the ongoing development of our management and CRM team as well as managing our production, operation and resource allocation.

Traci Whetzel
Director, Sales and Marketing

Aspirations
I aspire to be an inspiration to my daughters, both professionally and personally. I love to learn and I try to learn something new every day, which isn’t difficult at Concept Services! I am always up for a new challenge or problem to solve and I believe this has attributed to my success at Concept Services.

Core Expertise

  • CRM
  • Process Design
  • Lead Generation
  • Marketing Automation
  • Sales Management

Certifications

  • The University of Akron
  • Certified Salesforce.com Administrator

Certified Salesforce AdminTraci Whetzel, Director of Sales and Marketing, began her career with Concept Services as a BDM, and during her tenure she has held a multitude of roles within the organization. Traci is a strategic and process driven manager with a passion for sales process design, results, CRM and all things technical.

Traci has over a decade of experience working with and implementing various CRM solutions. She is an inspiring person to work with on both a personal and professional level because of her knowledge, optimism and “can-do” attitude. Traci is a great representation of our company’s spirit of an optimal blend of hard work and fun, which she displays on a daily basis to her employees and customers.

James Wright
Director, Business Unit

Aspirations

I aspire to be an inspiration to my wife, son and daughter. Concept Services has provided me with the opportunity to learn about a variety of different industries as well as the chance to travel across the country to meet with prospective/new customers and gain valuable knowledge at numerous industry specific trade shows. I look forward to continued growth and development with Concept Services.

Core Expertise

  • Supply Chain & Professional Services Lead Generation
  • Sales & New Business Development
  • Account Management
  • CRM

Certifications

  • Kent State University
  • Shawnee State University

James Wright, Business Unit Director, began his career with Concept Services as a BDM. Using his previous experience in sales and his competitive nature, James has blazed his own path for success within the company. After achieving consistent success as a BDM, James was promoted to the role of Sales Executive, where he spent four years working for our VP of Sales and played a critical role by acquiring major accounts for our Materials Handling and Supply Chain divisions. To further his experience and knowledge of the company, James moved out of his sales role and into his current position as an Business Unit Director.

Today, James uses the experience he gained from nearly a decade of working with clients in the supply chain and professional services industries to effectively manage accounts for our clients in the division of the same name at our West Campus. James is a confident and results driven Business Unit Director with a passion for productivity, sales growth and a focus on the development of his accounts as well as the employees that he works with.

Bryan Holzinger
Director, Business Unit

Aspirations

I aspire to grow as an influential member of my company and to build meaningful relationships both inside and outside of the workplace.

Core Expertise

  • Inside & Outside Sales
  • New Business Development
  • Training & Development
  • Sales Management
  • Account Management
  • Supply Chain & Professional Services Lead Generation

Certifications

  • The University of Akron

Bryan Holzinger, Business Unit Director, came to Concept Services with a desire to further advance his career and used the experience gained from over a decade of previous sales and management roles, as well as his education, to become a top performing BDM at Concept Services within a relatively short amount of time. Bryan’s tenacity and consistent performance were recognized and positioned him to be an obvious and safe choice for some of our most difficult and high-level accounts.

As our company continued to grow, Bryan’s success as a BDM was re-purposed to meet our company’s needs through other positions like Team Lead, Training Coordinator and his current role of Account Manager, where he provides support, both initial and ongoing, for current BDMs and the accounts on which they work.

Today, Bryan provides support for our Supply Chain and Professional Services division and our West Campus as an Account Manager who is responsible for managing the relationship with two of our largest clients. Bryan is dedicated to the success of our clients and has a passion for growth and development of the BDM’s on his accounts.

Lauren Zak
Director, Business Unit

Aspirations

I aspire to end each day with a sense of accomplishment, knowing that although I may have not completed every task or project at hand, that I have in some way moved the needle. I have a desire to acquire knowledge into each department & role at Concept Services to become more well-rounded for myself, my team, and our customers as we approach growth together.

Core Expertise

  • Sales & New Business Development
  • Material Handling, Construction & Supply Chain Lead Generation
  • Operations Management
  • Account Management
  • Sales Activity Management
  • CRM

Education & Certifications

  • Kent State University
  • The University of Akron

Lauren Zak, Business Unit Director, started her career at Concept Services as a BDM. In her time as a BDM, she worked exclusively with clients in our Material Handling division. Lauren quickly gained a strong grasp on our process and translated that to success for her customers and herself. Her willingness to go beyond her normal duties led her to gain additional responsibilities and proficiencies within CRM systems and management, ushering her into the Account Manager role. As an Account Manager, Lauren strived to retain and grow her internal and external relationships with a high level of integrity, tenacity, and communication.  It is her drive to improve herself and those around her that led her into the Business Unit Director role.

Today, Lauren continues to drive growth for her clients and our company in her role as Business Unit Director, where she manages Account Managers and a team of BDMs that support them within our Material Handling & Construction division. Her positive attitude, intellect, and personable nature are being used to inspire her team to continue their own personal development and ensure consistent and positive results for our customers.

Jason Wisener
Director, Production

Aspirations

I aspire to learn and grow as a professional so I may be inspirational to my daughter and son. I devote my passion, energy, and knowledge that I have obtained to the employees at Concept Services to generate success for our clients.

Core Expertise

  • Inside & Outside Sales
  • Pipeline Building /Managing
  • Training
  • Process Implementation
  • Operation & Production Management

Certifications

Southern Ohio Business College

Jason Wisener, Director of Production, began his career as a BDM and brought with him a background of outside sales experience.

As a BDM, Jason worked in various industries but was very instrumental in the growth of the construction industry. He valued the employees and had a passion to teach the Concept Services process to all new employees. This passion led Jason to obtain the role as a Training Coordinator and then Training and Development Manager where he supported all initial and on-going training efforts.

Today, Jason plays a large role in the daily operations at Concept Services. He is dedicated to the success of the employees and clients across the company. Jason’s main objective is teaching and managing to Concept, Process, and Discipline. His “Just Do It” attitude, work ethic, and passion is very inspirational and contagious to the employees.

 

Account Managers

Adam Jarvis
330.331.3928
Adam Jones
330.590.8516
Adrienne Zenner
330.267.1040
David Burton
330.269.7559
Jamie Syroid
330.331.3926
Kathy Ehas
330.294.1002
Kyle Moles
330.267.0261
Patrick Moran
330.331.3924
Tamera Semancik
330.590.8502
Tony Secreto
330.331.3934

 

Sales

Steve Lowery
330.590.8517
Mike Andras
330.331.3920
Audie Wright
330.295.2217

 

Concept Services