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Customer Care


With competition as it is, the potential of maintaining existing customers becomes all that more important.  Yes, everyone says that they have great customer service, but what are your customers saying?

We talk to our client's customers everyday and we are in a position to confirm that your Customer Service is as good as what your  Boardroom believes it is.

Providing new business development opportunities for our clients has proved to be a natural transition in identifying their weakness with their customer service.

Companies today have a desire to effectively track, monitor and report on Customer Service as it relates to their products and services.  They believe by doing this it will help them better penetrate and leverage their existing customer base, along with improving their overall customer satisfaction.

With the fear that their sales reps are not selling all available products and services, or spending all their time with their current customer base, companies know the importance and need to grow market share.  Understanding how they are perceived in the market place through a Customer Care program will assist for potential growth.

Concept Services has defined a Customer Care program that aligns itself with our New Business Development group, but also can be rolled out as a separate initiative within your company.

If you have some interest to hear more, please contact us at


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