Need more results from your sales team?

Since 2001, Concept Services has been a leader in Prospecting/Cold Calling. Having skilled employees is critical to our growing organization. As a lead in outsourced prospecting, pipeline management, and Salesforce CRM usage/adoption services, Concept Services has extensive training resources, along with a proprietary process and approach. Your team will be provided with the skill set that will allow them to understand how to prospect effectively.

  • Facing Fears and Objections

    Our training addresses the common fears associated with making a cold call in order for your team to build confidence in prospecting for new business opportunities.

  • How to Make a Cold Call

    Mastering the cold call starts with understanding the elements of the introduction, creating dialogue, and how to close.

  • Pipeline Management

    The discipline of building a pipeline is essential to converting to new customer opportunities. This is accomplished through effective pipeline management – how to organize your prospects, follow up activities, etc.


“We walked away with a renewed energy and excitement for outbound marketing! The training was crucial to helping us focus on building a solid base of skill sets in this “ever-changing” and demanding market…It has been a privilege to partner with Concept Services as they are a leader in their field…We have seen an increase in outbound calls and sales as a result of Concept Services’ training program. I not only recommend, but encourage, any customer service-oriented team to participate in Concept Services’ training program.”

Kerry IIkanic, CSP, Executive Director at Workplace Staffing Services